Code of Conduct Complaints
We want to resolve any issues for you!
If your complaint pertains to the Code of Conduct for the Credit and Debit
Card Industry, you can file a complaint by using the form below,
downloading the form here
or you can call us at 1-855-833-8300.
can also write to us at: Payplus Corporation, 6 Ronrose Drive Suite B1,
Concord, Ontario, L4K 4R3.
Following receipt of your complaint we will:
• Acknowledge receipt of your complaint within five business days.
Provide our final decision within 30 days of receiving your complaint, along
o A summary of the complaint;
o The final result of the
o Explanation of the final decision; and
on how to further escalate your complaint in the event of an unsatisfactory
outcome, along with the complaint handling form.
If we cannot provide a
response within 30 days you will be informed of the delay, reason for the
delay, and the expected response time.