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Secure Payment Solutions

Code of Conduct Complaints

We want to resolve any issues for you!

If your complaint pertains to the Code of Conduct for the Credit and Debit Card Industry, you can file a complaint by using the form below, downloading the form here or you can call us at 1-855-833-8300.
You can also write to us at: Payplus Corporation, 6 Ronrose Drive Suite B1, Concord, Ontario, L4K 4R3.
Following receipt of your complaint we will:
• Acknowledge receipt of your complaint within five business days.
• Provide our final decision within 30 days of receiving your complaint, along with:
o A summary of the complaint;
o The final result of the investigation;
o Explanation of the final decision; and
o Information on how to further escalate your complaint in the event of an unsatisfactory outcome, along with the complaint handling form.
If we cannot provide a response within 30 days you will be informed of the delay, reason for the delay, and the expected response time.

Complete the form below


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