If your complaint pertains to the Code of Conduct for the Credit and Debit Card Industry, you can file a complaint by using the form below, downloading the form here or you can call us at 1-855-833-8300.
You can also write to us at: Payplus Corporation, 8820 Jane St, South Door – Suite 200, Concord ON L4K 2M9
Following receipt of your complaint we will:
- Acknowledge receipt of your complaint within five business days
- Provide our final decision within 30 days of receiving your complaint, along with:
- A summary of the complaint;
- The final result of the investigation;
- Explanation of the final decision; and
- Information on how to further escalate your complaint in the event of an unsatisfactory outcome, along with the complaint handling form.
If we cannot provide a response within 30 days you will be informed of the delay, reason for the delay, and the expected response time.